How the service works
Our focus is on providing advice about all types of harm online and signposting users to the correct services, highlighting to the public a reporting route for non-criminal content. Where the response from industry isn’t what was expected, we can follow this up directly.
How we can help
Free and independent advice
Report Harmful Content is provided by the UK Safer Internet Centre and operated by SWGfL. We use our existing experience of running two successful helplines, The Professionals Online Safety Helpline and The Revenge Porn Helpline to enhance our service. There is no one else that delivers what we do.
We have unique relationships with industry – including direct channels to escalate concerns to social media companies and many others if reports have not been responded to as expected
Advice on reporting
We have advice on how to report types of harm across some of the most popular online platforms including social media sites
We have a team of dedicated practitioners who not only review content but actively communicate with victims, ensuring they are listened to whilst offering guidance and mediatory support where needed.
Report Harmful Content Button
The report harmful content button is a new and ground-breaking process of helping users report legal but harmful content wherever they go online. Any organisation including schools and universities who want to help stop the spread of harmful online content can install the report button on their website for free!
Articles from the Helpline
Continue to Tackle Online Abuse in Sport with Report Harmful Content
Report Harmful Content is continuing to explore how we can all tackle online abuse in sport.
Don’t steal my right to appeal – Online Safety Bill set to not include existing protections
The Online Safety Bill is set to remove an essential obligation which is currently supporting individuals to get harmful online…
Resources from the helpline
Frequently asked questions
Be in the know
You’ll get knowledge, skills and tools to make the internet safer
for young people at your care. Each sent once per month.