Safeguarding young people online: Advice for professionals this Safer Internet Day

01 Feb 2019 Helen Cole

As Safer Internet Day is fast approaching, Kathryn Tremlett from the Professionals Online Safety Helpline offers advice on what to do if a young person comes to you with an online safety concern.

Safer Internet Day is a great opportunity for teachers and professionals to have a conversation with their pupils about safe internet usage. As a direct impact of Safer Internet Day 2018 1 in 5 children aged 8-17 spoke to someone about something that had been worrying them online. The same research also found that 1% of teachers said that the day led to disclosures of potential safeguarding issues online

With this in mind, if you are a member of the children’s workforce it’s important that young people see you as someone they can approach as it may be that they are not seeking help in another way. It can be daunting for both of you when you’re approached by a child concerned about online behaviour. Sometimes it can be difficult to relate, especially when it’s about technology you may not know a lot about.

In this blog the Professionals Online Safety Helpline (POSH) sets out what you need to remember if a young person comes to you with an online safety concern.

What to do

If a young person discloses a problem to you, here are our top tips:

  • Let them talk – The young person has come to you, give them the space to share what they want to in their way. Try to avoid the temptation to interrupt because you know what’s going on, prompt if necessary but let them do most of the talking.
  • Don’t make promises you can’t keep – The last thing a young person disclosing needs is promises about confidentiality which cannot be upheld. Make sure they know that you may need to talk to other people about the issue to help protect them from anything further happening.
  • Don’t be shocked by what they tell you – If there’s one sure way to put a young person off seeking help it’s making them feel embarrassed or ashamed about why they’re asking for help. Times change and some of the things young people do today may make us cringe sometimes, but the inherent behaviour is the same as it was when we were their age.
  • Trust your gut – If you have concerns, act now. Speak to the child, get support from their school and if you think they are at risk, contact the police. The National Crime Agency’s CEOP command has lots of advice at
  • Remember your duty of Care care – All members of the children’s workforce have a responsibility to provide a duty of care for any young person they work with. Even if you’re not 100% sure whether other agencies need to be involved to help protect a young person, talk to your designated safeguarding officer. They may be better placed to help work out the next course of action.
  • Remember aftercare – All too often we hear about incidents where an issue has been resolved but following on from this a young person and/ or professional continues to struggle with the emotional trauma. They may not know where to go for help and pointing them in the right direction for emotional support is just as important as dealing with the incident itself.

Support is available to young people from:
The Mix – Support for under 25s –
Childline – Support for young people up to 18 years old –

Support is available to teachers from teaching unions and from:
The Education Partnership Trust:

If you are concerned that a young person is in immediate danger, call 999 

The Professionals Online Safety Helpline

POSH (the Professionals Online Safety Helpline) was set up in 2011 to provide support to all professionals working with children and young people. We work with teachers, social workers, doctors, police, coaches, foster carers, youth workers and many more.

The helpline provides free, independent, expert advice on all aspects of digital and online issues, such as: bullying, gaming, sexting, fraud, and grooming to name just a few. There are many reasons that people call the Posh Helpline; from worries about a young person who’s constantly glued to their device, to someone making a false allegation about their organisation. Whether you need support or just someone to talk an incident through with, the Professionals Online Safety Helpline is open Monday to Friday, between 10am-4pm.

Tel: 0344 381 4772* email:

Download our free educational resources and watch our films about Safer Internet Day 2019

*Calls to 03 numbers cost no more than calls 01 and 02 numbers and are included in mobile plan minutes.

Share your feedback:

This field is for validation purposes and should be left unchanged.