Need help?

If you need help there are a number of organisations that can help.

Getting help or advice for parents

Family Lives

Charity providing help and support in all aspects of family life. They have a 24/7 free Parentline on 0808 8002222.

Also see our Advice and Resources section for more information and advice about internet safety issues.


Reporting on social media

Find out more about how to report on the most popular social media apps in our safety tools guide

Grooming or other illegal behaviour:


If you want to report someone who is behaving suspiciously online towards a child, you should in an emergency contact the emergency services by calling 999, or otherwise make a report to CEOP, the Child Exploitation Online Protection Centre.

Criminal content online:

Child sexual abuse images

If you stumble across criminal content online, you should report this to the Internet Watch Foundation. Criminal content in the UK includes child sexual abuse images, criminally obscene adult content as well as non-photographic child sexual abuse images. 

Online terrorism

You can report terrorism related content to the police’s Counter Terrorism Internet Referral Unit.

Hate speech

Online content which incites hatred on the grounds of race, religion, disability, sexual orientation or gender should be reported to True Vision.

Getting help or advice for young people


A free confidential 24/7 helpline for children and young people. You can call 0800 1111 or chat online at Childline is run by the NSPCC.

The Mix

A free confidential helpline for young people under 25, open 11am-11pm every day. Tel 0808 808 4994 or chat online.

Getting help or advice for professionals working with children

Professionals online safety helpline

Helpline operated by the UK Safer Internet Centre offering professionals who work with children across the UK support, advice and mediation with online safety issues. The helpline can be contacted by email: or telephone on 0344 3814772 (calls on this number are charged at local call rate).

Department for Education – extremism helpline

The Department for Education has set up a helpline for teachers who have questions and/or concerns about extremism. Teachers can call: 0207 340 7264 or email: .