Skip to main content

Safer Internet Centre

Do you have a cyberbullying or digital safety concern? 0844 381 4772

Professionals Online Safety Helpline

Contact us with your online safety concerns


Or call 0344 381 4772. We're open 10am - 4pm Monday to Friday

Professionals Online Safety Helpline


Are you a professional working with children and young people?

The Professionals Online Safety Helpline was set up in 2011 to help the children’s workforce with online safety issues. To raise awareness we have produced a new video to introduce the service:



Who we support

We support all professionals working with children and young people - teachers, social workers, doctors, police, coaches, foster carers, youth workers and so on. 

What we can help with

We can help with any online safety issues - privacy, online reputation, gaming, grooming, cyberbullying, sexting, fraud, unsolicited content, inappropriate behaviour on social media, extortion, illegal content, online rationalization, eating disorders, self-harm, online harassment and other concerns linked to the internet.

Do you have a cyberbullying or digital safety concern?

The UK Safer Internet Centre has been co-funded by the European Commission to provide a Helpline for all professionals working with children and young people in the UK with any online safety issues they may face themselves, or with children in their care. We provide support with all aspects of digital and online issues. In addition, the Helpline aims to resolve issues professionals face about themselves, such as protecting professional identity and reputation.

We work directly with a number of industry partners to resolve more complex issues and these may take longer to fully resolve. Helpline staff will keep service users updated throughout the process.

We are primarily a signposting, advice, and mediation service, so any urgent risk to children should be dealt with via normal safeguarding procedures.

Due to the nature of the service, confidentiality cannot be guaranteed, although we will endeavour to protect anonymity where possible and will discuss beforehand if we need to share information with other relevant agencies.

The Helpline can be emailed at any time, and these will be responded to during our normal working hours.