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98: Insafe Helplines: Operations, Effectiveness and Emerging Issues for Internet Safety Helplines

European Schoolnet (EUN), Insafe & the Kaspersky Helpline Fund (May 2016) 

A summary of the results of research conducted by EU Kids Online which aimed to assist Insafe helplines to develop their effectiveness and demonstrate their impact. It comprised of a detailed comparative study of four helplines combined with a survey of the Insafe network of helplines. A total of 18 interviews and focus groups were conducted with key helpline personnel and national stakeholders between October and the end of November 2015. An online questionnaire was also distributed to the Insafe network and remained open for four weeks (until mid-December 2015).